Small Business Support Line (SBSL)

Contact us for information and referral services to help improve business sustainability:

  • Telephone 1800 777 275 (Monday - Friday | 8am - 8pm AEST / AEDT*)
  • Email sbsl@industry.gov.au
  • Chat online to a Small Business Support Line agent on Livechat

The Support Line will be closed on Australian National Public Holidays.

* The Small Business Support Line operates on AEDT when daylight savings is in effect.

Description

The national Small Business Support Line provides small business owners with a first point of contact to access information and referral services to improve their business sustainability and help better manage their business.

Our team of agents all have extensive experience in the small business sector and will tailor advice to the needs of your small business. There is a diversity of knowledge among the agents including business start up information, banking, finance, accounting and marketing, advertising, small business counselling and information technology.

The Support Line links into existing small business support mechanisms including:

  • Business licensing information and referrals
  • Business Enterprise Centres
  • State and Territory government small business programs and services.
Live Chat web page

Livechat

The Small Business Support Line also has a 'Live Chat' service which is an additional service to the existing customer channels of the Support line's telephone and email services.

It allows customers to chat online to a SupportLine agent in 'real-time' via the business.gov.au website.

The 'Live Chat' service is designed to provide an alternate avenue of assistance for small business owners who are tech savvy. It will also help those small business owners who are not confident with their spoken English or who want to be impartial when speaking about unfamiliar topics. It also gives small business owners who are hearing impaired an additional medium to access small business information.

Translating and
Interpreting Service National homepage

Translating and Interpreting Service (TIS)

The Small Business Support Line caters for the needs of small business owners who may be visually impaired or require an interpreter through the Translating and Interpreting Services on 13 14 50.

National Relay Service homepage

National Relay Service - TTY Service

It also provides access to those callers who have a hearing or speech impairment through the National Relay Service. Call:

  • 133 677 for TTY / Voice
  • 1300 555 727 for Speak and Listen (SSR)

Small Business Credit Complaints Clearing House

The Small Business Support Line also incorporates the Small Business Credit Complaints Clearing House. The clearing house provides an avenue for small businesses to direct their issues about access to and the cost of bank finance. If you have a Small Business Credit complaint, you can submit your complaint online.

Complaints and compliments

Your feedback assists us in improving this service. If you would like to provide us with feedback on the Small Business Support Line, please email SBSL@industry.gov.au.

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