September 2010

Quarterly Report

The Small Business Support Line is the first point of call for advice and referral services to small business owners who are pressed for time and need answers to business related issues. 

The National Support Line links into existing small business support mechanisms including:

  • Business Licensing Information & Referrals;
  • business.gov.au website navigations;
  • Business Enterprise Centres; and
  • State and Territory Governments

Support Line Advisers have the business experience and customer service skills to assist with all small business related enquiries.  As well as providing direct support to small business, the Support Line can put business owners in touch with specialist advisers on a range of matters such as:

  • business planning;
  • cash flow management;
  • marketing and promotion;
  • registration and licenses;
  • personal stress and hardship; and
  • other issues small businesses are dealing with due to the global recession.       

From the launch of the SBSL on 3 September 2009 to 30 September 2010 (inclusive) 19,421 calls have been answered and 2,511 emails sent.

 The top 5 call enquiries are about:        

  1. Government initiatives, grants and assistance
  2. Registration and licences
  3. Starting a business
  4. Legal, accounting & taxation
  5. Business planning and diagnostic services

 The top 5 industry sectors using the support line are:

  1. Retail Trade
  2. Professional, Scientific and Technical Services
  3. Construction
  4. Health and Community Services
  5. Accommodation and Food Services
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