Quarterly report - March 2010
The Small Business Support Line was launched on 3 September 2009 to provide advisory services to small businesses during the global recession.
The Support Line provides an initial single point of contact to access information and referral services to assist these businesses in improving their sustainability. As well as providing direct support to small businesses, the Support Line can put business owners in touch with specialist advisers on a range of matters such as:
- business planning;
- cash flow management;
- marketing and promotion;
- registration and licences;
- personal stress and hardship; and
- other issues small businesses are dealing with due to the global recession.
From the launch of the SBSL on 3 September 2009 to 31 March 2010 (inclusive) 10,043 calls have been answered and 993 emails sent.
The top 5 call enquiries are about:
- Registration and licences
- Government initiatives, grants and assistance
- Starting a business
- Business planning and diagnostic services
The top 5 industry sectors using the support line are:
- Retail Trade
- Professional, Scientific and Technical Services
- Health and Community Services
- Accommodation and Food Services