Contact us

How to contact AusIndustry

For assistance on AusIndustry programs or general enquiries for information, call the AusIndustry Hotline on 13 28 46 in the first instance, email: hotline@ausindustry.gov.au, or use our Live Chat service to chat online to an AusIndustry Hotline Agent.

Media Inquiries

Telephone: 02 6213 6308
Email: media@industry.gov.au

AusIndustry Offices

To help customers with product and eligibility information, AusIndustry also has Regional Managers and Customer Service Managers located in more than 20 offices across Australia.

Note: AusIndustry's State/Territory offices are open from 8.30 am to 5.00 pm (local time), Monday to Friday, Public Holidays excluded.

Australian Capital Territory and South West NSW

ACT and Region Office - ACT Region

Janet Higgins
ACT Territory Manager
ACT and Region Office
Phone: AusIndustry Hotline - 13 28 46
Email: janet.higgins@industry.gov.au

South West NSW Region - Wagga Wagga Regional Office

Gilli Williams
Regional Manager
Phone: 02 6921 1828 or 0429 838 024
Email: gilli.williams@industry.gov.au

New South Wales

NSW State Office / Sydney Metro & Western NSW Region

Level 5, 341 George Street
Sydney NSW 2000

GPO Box 9839
Sydney NSW 2001

Phone: 02 9226 6000
Email: ainsw@industry.gov.au

NSW Regional Managers

Illawarra and South Coast - Wollongong Regional Office
Peter Masterson
Regional Manager
Phone: 02 4254 5534 or 0451 632 141
Email: peter.masterson@industry.gov.au

Central Coast, Hunter and North Coasts - Newcastle Region Office
Jo Fisher
Regional Manager
Phone: 02 4014 5977 or 0410 221 708
Email: jo.fisher@industry.gov.au

Martin McKenzie
Assistant Regional Manager
Phone: 02 4014 5922 or 0434 606 779
Email: martin.mckenzie@industry.gov.au

Northern Central NSW Region - Tamworth Regional Office
Tim Cotter
Regional Manager
Phone: 02 6761 3624 or 0429 447 307
Email: tim.cotter@industry.gov.au

South West NSW - Wagga Wagga Regional Office
Gilli Williams
Regional Manager
Phone: 02 6921 1828 or 0429 838 024
Email: gilli.williams@industry.gov.au

Northern Territory

 Darwin Regional Office

Ground Floor, Development House
76 The Esplanade
Darwin, NT 0800

GPO Box 4816
Darwin, NT 0801

Regional Manager: Clalia Mar
Phone: 08 8941 9250 or 0434 606 781
Email: clalia.mar@industry.gov.au

Queensland

Queensland State Office / Brisbane Metro and South West QLD Region 

Level 12, 100 Creek Street
Brisbane, QLD 4000

GPO Box 9839
Brisbane, QLD 4001

Phone: 07 3227 4700
Email: aiqld@industry.gov.au

Queensland Regional Managers

Central Queensland Region - Bundaberg Regional Office

Deborah Mead
Regional Manager
Phone: 07 4151 0660 or 0428 103 560
Email: deborah.mead@industry.gov.au

Northern Queensland Region - Townsville Regional Office 

Kay Strong
Regional Manager
Phone: 07 4721 6649 or 0428 188 308
Email: kaylene.strong@industry.gov.au

Renee Chilton
Assistant Regional Manager
Phone: 07 4721 0451 or 0429 000 398
Email: renee.chilton@industry.gov.au

Southern Queensland and Northern Coastal NSW - Gold Coast Regional Office

Rowena Ryan
Regional Manager
Phone: 07 5503 1476 or 0418 982 092
Email: rowena.ryan@industry.gov.au

Tim Williamson
Assistant Regional Manager
Phone: 07 5503 1601 or 0428 103 557
Email: tim.williamson@industry.gov.au

South Australia

 South Australia State Office / Adelaide Metro Region

Level 9, 63 Pirie Street
Adelaide, SA 5000

GPO Box 9839
Adelaide, SA 5001

Phone: 08 8406 4700
Fax: 08 8406 4717
Email: aisa@industry.gov.au

South Australia Regional Managers

Northern South Australia Region - Port Augusta Regional Office

Abbie Arbon
Regional Manager
Phone: 08 7628 3577
Email: aisa@industry.gov.au 

Southern South Australia Region - Mt Gambier Regional Office

Hugh Gorman
Regional Manager
Phone: 08 8723 1057 or 0429 095 973
Email: hugh.gorman@industry.gov.au

Tasmania

Tasmania State Office / Southern Tasmania Region

Level 4, NAB House
86 Collins Street
Hobart, TAS 7000

GPO Box 9839
Hobart, TAS 7001

Phone: 03 6230 9900
Fax: 03 6230 9901
Email: aitas@industry.gov.au

Tasmania Regional Managers

Northern Tasmania Region - Launceston Regional Office

Leaha Dent
Regional Manager
Phone: 03 6331 4183 or 0428 549 714
Email: leaha.dent@industry.gov.au 

Victoria

Victoria State Office

Level 5, 111 Bourke Street
Melbourne, VIC 3000

GPO Box 85
Melbourne, VIC 3001

Phone: 03 9268 7555
Email:  aivic@industry.gov.au

Victoria Regional Managers

Gippsland Region - Trafalgar Regional Office

Tim Wills
Regional Manager
Phone: 03 5633 3436 or 0428 579 644
Email: tim.wills@industry.gov.au

 Northern Victoria Region - Bendigo Regional Office

Neil Hamilton
Regional Manager
Phone: 03 5442 4199 or 0428 360 230
Email: neil.hamilton@industry.gov.au

Western and South Western Victoria Region - Ballarat Regional Office

John Finch
Regional Manager
Phone: 03 5320 5960 or 0429 172 068
Email: john.finch@industry.gov.au

Western Australia

Western Australia State Office / Perth Metro and Northern Western Australia Region

Level 25, St Martins Tower
44 St Georges Terrace
Perth, WA 6000

GPO Box 9839
Perth, WA 6848

Phone: 08 9287 3500
Fax: 08 9287 3511
Email: aiwa@industry.gov.au

Western Australia Regional Managers

Southern West Australia Region - Bunbury Regional Office

PO Box 2488
Bunbury, WA 6231

Ashley Clements
Regional Manager

Phone: 08 9721 8216 or 0429 689 665
Email: ashley.clements@industry.gov.au

Innovation Contact Centres

The Department of Industry manages a wide range of Contact Centres offering information and referral services aimed at assisting Australian enterprises and individuals.

AusIndustry Contact Centre 13 28 46

The AusIndustry Hotline is an information and referral service for businesses and individuals. It is the initial response for all enquiries regarding AusIndustry and AusIndustry programs within the Department of Industry.

Hotline hours:  Monday to Friday, 8.00am – 6.00pm (unless otherwise stated).

For example, enquiries related to:

  • Government Grants & Assistance;
  • Liquefied Petroleum Gas (LPG)Vehicle Scheme;
  • Research & Development Tax Concession and Tax Incentive programs;
  • Clean Technology programs;
  • Small Business programs;
  • Textiles Clothing & Footwear;
  • Import & Export Assistance;
  • Venture Capital;
  • Innovation & R&D;
  • Manufacturing;
  • Industry Assistance.

Commercialisation Australia Hotline 13 22 56

Commercialisation Australia assists researchers, entrepreneurs and innovative firms to convert their ideas into successful commercial ventures.

Hotline hours: Monday to Friday, 8.00am – 6.00pm

For example, enquiries related to:

  • Grants  to commercialise a product, process or service;
  • Skills & Knowledge – specialist advice & services to assist commercialisation;
  • Experienced Executives;
  • Proof of Concept - prove the commercial viability of new IP;
  • Early Stage Commercialisation.

Hotline hours: Monday to Friday, 8.00am – 6.00pm

Enterprise Connect Hotline 13 17 91

Enterprise Connect provides support to Australian small and medium sized enterprises to develop the skills, tools and knowledge to improve their competitiveness and productivity and to maximise their growth potential.

For example, enquiries related to:

  • Business review;
  • small and medium businesses in industries as diverse as manufacturing, clean technology, resources, defence, tourism and the creative sector by providing business improvement services.

Hotline hours: Monday to Friday, 9.00am – 5.00pm

Department of Industry  Hotline 1800 024 095

Allows a customer support agent to connect a customer with the correct area within the Department of Industry.

These agents are trained across the AusIndustry, Enterprise Connect and Commercialisation Australia hotlines.  They can assist a customer to determine which area within the Department can assist them.

Hotline hours: Monday to Friday, 8.00am – 6.00pm

Small Business Support Line 1800 777 275

The Small Business Support Line provides an initial 'single' point of contact for small business owners to access information and referral services to improve their business sustainability and help better manage their business.

For example, enquiries related to:

  • Registration and licences;
  • Government initiatives, grants and assistance;
  • Legal, accounting and taxation services;
  • Business planning and diagnostic services;
  • Starting a small business;
  • Home-based small business enquiries;
  • Franchising
  • Employing staff
  • General small business support and assistance business referrals.

Hotline hours: Monday to Friday, 8.00am – 8.00pm

Independent Contractors Hotline 1300 667 850

The Independent Contractors Hotline (ICH) is a single point of contact for accessing clear, concise information regarding your rights and responsibilities as an Independent Contractor.  ICH assists customers to establish if they are an independent contractor or an employee. Additional contractor related enquiries include non-payments, contractor dispute resolution.

Hotline hours: Monday to Friday, 8.00am – 6.00pm

Postcode finder

Helps to find the closest AusIndustry office with contact details and interactive maps.

 

AusIndustry website enquiries

Complete our feedback form or email: ccm@industry.gov.au.

How to contact the Department of Industry

If you require information about the Department of Industry, please visit www.industry.gov.au  or call 1800 024 095.



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