The Small Business Support Line is NOW OPEN!
Opening Hours:
Monday to Friday from 8:00 am to 8:00 pm (Australian Daylight Savings Time). The Support Line will be closed on Australian National Public Holidays.
Complementing existing services to small businesses, the Small Business Support Line has been established in response to the global recession.
The Small Business Support Line will provide an initial 'single' point of contact to access information and referral services that assist small businesses including:
- Finance and cash flow management (including loan and banking products)
- Marketing and promotion, including research and statistics
- Business planning and diagnostic services
- Legal, accounting and taxation services
- Personal stress and hardship counselling
- Registration and licences
- E-Business and online assistance
- Occupational Health and Safety (OH&S)
- Government initiatives, grants and assistance
- Employing staff
- Home-based business
- Importing and exporting
- Tenders and contracts
- Intellectual property
- Franchising
- Insurances
- Retail leasing guidance
- Government regulation
- Human resource management.
In addition to this service, the Support Line is responsible for the Small Business Credit Complaints Clearing House which provides an avenue for small businesses to direct their issues about access to and the cost of bank finance. If you have a Small Business Credit complaint, you can submit your complaint online.
Translating and Interpreting Service (TIS) - 13 14 50
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TIS is a national service that is available to any person or organisation in Australia requiring interpreting assistance for information in languages other than English: Ask for 1800 77 7275. |
National Relay Service
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National Relay Service - TTY Service 133 677 - [TTY/Voice] or 1300 555 727 [Speak and Listen (SSR)]. The NRS is a phone solution for people who are deaf or have hearing or speech impairment. |
Complaints and compliments:
Your feedback assists us in improving this service. If you would like to provide us with Feedback on the Small Business Support Line, please email SBSL@innovation.gov.au.